Consumer rights abuse prevalent in nigeria cpc dg, atoki. Nigeria plc fmn, one of the largest single site mills in the world, is the industry leader in nigeria, with a combined annual capacity of 3 million tonnes across all its milling facilities. A law known as the lagos state consumer protection committee law, cap l15, laws of lagos, 2003, was enacted and activated in year 2008 with the inauguration of the lagos state consumer protection committee lscpc on the 27th february, 2008. Consumer protection council of nigeria posts facebook. Such statutes prohibit and regulate deceptive or unconscionable advertising and sales practices, product quality, credit financing and reporting, debt collection, leases, and other aspects of consumer transactions. Consumer protection laws are federal and state statutes governing sales and credit practices involving consumer goods. Consumer protection regulatory agencies in nigeria are responsible in fighting against poorly designed products by business organizations in order to ensure the fair treatment of nigerians, they also receive the important and necessary information in order to make informed decisions, that will protect against goods hazards.
Consumer protection council recruitment 20202021 latest application form portal. Consumer protection council, ilupeju, lagos, nigeria. In light of this, the nigerian consumer protection council cpc, whose aim is to protect and enhance consumers interest through information, education and enforcement of appropriate standards for goods and services was established by act no. Federal competition and consumer protection commission. Pdf consumer rights, consumer protection and public policy in. Consumer protection council office in 18, 18, ilupeju bypass, ilupeju, mushin, lagos, nigeria.
Aug 15, 2018 from a legal perspective, the pbor, sticto sensu is not entirely a novel intervention although from consumer protection perspective it appears so as the rights of patients in nigeria are exhaustively covered within the provisions of the prevailing statutes including the 1999 constitution of the federal republic of nigeria, the national. The consumer protection council cpc act, enacted in 1992 is the primary law in nigeria which centres on a pragmatic approach to enforcement of consumer rights making the act consumer focused. Videos you watch may be added to the tvs watch history and influence tv recommendations. This organization is the federal competition and consumer protection commission fccpc. In nigeria, this is provided for in the consumer protection council act, under chapter c25, laws of the federation of nigeria 2004. It also accounts for about half of nigerias total annual sector turnover of. The act repealed the consumer protection council act, dissolving the consumer protection council, and established the federal competition and consumer protection commission fccpc in its stead. In light of this, the nigerian consumer protection council cpc, whose aim is to. Dupe atoki, a lawyer is the directorgeneral, consumer protection council, cpc. Consumer protection council archives the guardian nigeria.
Consumer protection council act nigerian law intellectual. Before now there had existed the consumer education and protection council of 1970. Consumer protection council in 18, 18, ilupeju bypass. Abstract protecting the rights of consumers is pivotal in any market economy. Consumer protection council the guardian nigeria news. In nigeria, there is a specific body that has been set up to help consumers deal with issues where companies have either provided poor service or they have sold substandard goods to the consumer. National policy on food safety and its implementation strategy. The logical conclusion that readily flows from the context analysis of this study is that the courts, relevant consumer protection statutes and regulatory agencies have failed to offer the desired and much expected protection to the. Consumer education complaints management market conduct faqs. Its designed to put you back in the financial position you were before your loss. Most nigerian consumers are unaware of their consumer rights. This study examines the protection of nigerian consumers with particular reference to the role of consumer.
Respecting data protection, the convention has the goal to address the need for a harmonised legislation. The federal trade commission, or ftc, serves as our nations. The introduction of patients bill of rights by the consumer. Find address, phone number, contact details, customer care, email. Globally, laws are enacted and bodies institutionalised to protect the rights of consumers against unscrupulous manufacturers and distributors. Consumer protection council,nigeria cpc cpc mission and legal framework. I appeal to all relevant stakeholders to work together in the successful implementation of. The role of the nigerian consumer protection council act in. Consumer protection legal definition of consumer protection. Other regulators also provide some limited support to the consumer but their focus is on the growth of their various sectors. It protects you against financial loss due to specific events, eg property damage, redundancy, illness.
Federal competition and consumer protection commission headquarters fccpchq no. It is an act to provide for the establishment of the consumer protection council and for matters connected therewith. Personal data protection in nigeria data protection is the legal. One major step in this direction was the workshop on the reform of the consumer. It is my pleasure to present the national policy on food safety and its implementation strategy to all governments, national, international, nongovernmental agencies, healthcare providers and the general public. Consumer protection framework central bank of nigeria. I appeal to all relevant stakeholders to work together in the successful implementation of this policy in nigeria. Research report on the state of consumer protection in nigeria. Consumption of services are in the areas of banking, insurance, credits, securitisation, financial advisory and. Pdf consumers rights are inalienable rights that must be protected by the. Consumer protection council recruitment 20202021 latest. Establishment and composition of the consumer protection council, etc.
The legal backing for monetary policy by the bank derives from the various statutes of the bank such as the cbn act of 1958 as amended in cbn decree no. A fresh topic not listed on our website cost 50,000 continue reading the role of consumer protection council in the protection of consumers rights in. Assent 26th may, 2006 commencement 1st july, 2006 1. The consumer protection council has successfully commenced recruitment intake for 2020 session applicants this page will guide you on how to apply for the ongoing positions advertised by the consumer protection council as well as get notifications for. Consumer rights and protection laws are essential in nigeria to check and. The role of the nigerian consumer protection council act. Consumer protection, therefore, refers to laws and other forms of government regulation designed to protect the rights of consumers. How to make a complaint about a bad product or service in nigeria.
To incorporate the consumer council, to define its functions and powers, to negate personal liability of members and employees for the council s or its committees acts or omissions, and for the connected purposes. Cpc consumer protection council dpa data protection act ghana ecowas economic community of west african states. The consumer protection council has begun an awareness campaign on the national tobacco control act ntca across major cities in nigeria where cigarettes and shisha are openly sold. The consumer protection council established by the consumer protection council act 7 is the most direct consumer administrative agency in nigeria, others are the national agency for food and drugs administration and control 8 to control and standardise the manufacture, importation, sale, advertisement of regulated. Implicit in this function is the promotion of the safety and stability of the financial system to among others, engender and sustain public confidence. A lot of financial services are being offered daily to the public in nigeria due to the overgrowing dynamics of our economy. How protected are nigerian consumers by the consumer. This study examines the protection of nigerian consumers with particular reference to the role of consumer protection council of nigeria cpc established by the act c25 of 2004 and charged with. This research work is a very crucial study of the role of consumer protection council in the protection of consumers rights in nigeria was motivated by the necessity to establish the extent of the need for the protection of consumer in nigerian market. Agencies responsible for consumer protection in nigeria. Consumer protection council cpc and nigerchin electrical development company limited have raided oroyinyin cable market in lagos, in a. In india, consumer protection is specified in the consumer protection act, 2019. Consumer protection framework 12 a the consumer protection council. An insurance policy is a contract between you and an insurance company.
Consumer protection council we register and help monitor products, services and sales promotions in the nigeria market place. Unlike the defunct cpc, the fccpcs oversight extends beyond just consumer protection issues, and covers all entities in nigeria whether they. Data protection 2014 the african union convention on cyber security and personal data protection the convention is an international legal instrument entered into by the members of the african union au, including nigeria 6. Government gazette 32186, government notice 467 subject. Cpc is established under consumer protection council act, cap 25, 2004 laws of the federation of. It established the consumer protection council which is a body shouldered with the responsibilities to protect the consumer. Consumer protection measures are often established by law. The federal military government hereby decrees as follows. In the same vein, nigeria has enacted the consumer protection council act with the aim to protect consumers from unscrupulous suppliers, unfair market. Protection council act organised by the nigerian law reform. Under this law, separate consumer dispute redress forums have been set up throughout india in each and every district in which a consumer can file his complaint on a simple paper with nominal court fees and his complaint will be decided by the presiding officer of the district level. The nature of utilities provision the conventionally defined utility industries, i. Consumer protection council of nigeria home facebook.
Consumer protection council cpc macarthur foundation. Act, dissolving the consumer protection council, and established the federal competition and consumer protection commission fccpc in its stead. Consumer protection council cpc and nigerchin electrical development company limited have raided oroyinyin cable market in lagos, in a war against production of fake cables in nigeria. The consumer protection council act is provided for under chapter c25, laws of the federation of nigeria 2004. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices in order to gain an advantage over competitors or to mislead consumers.
Cpc is established under consumer protection council act, cap 25, 2004 laws of the federation of nigeria, to promote and protect the interest of consumers over all products and services. Project topic on consumer protection laws in nigeria. Consumer protection council act chapter c25 decree no 66 of 1992 laws of the federation of nigeria 23rd day of november 1992 the federal military government hereby decrees as follows. Section 6 of the act provides that consumers can bring complaints. Manual on consumer protection corrigendum chapter xv, section b replace section b with the text below. Unlike the defunct cpc, the fccpcs oversight extends beyond just consumer protection issues, and covers all entities in nigeria whether. Precisely, the study addressed the following issues. Federalcompetitionandconsumerprotectionact kpmg nigeria.
In this interview, she speaks on the challenges facing the agency, the suit between the council and nigerian. The cpc sees the need to protect the interest of the citizens in nigeria as a result. The consumer protection council cpc is dedicated to. How to make a complaint about a bad product or service in. Consumer protection with emphasis on the protection of the rights of the consumer from the injustices in the market place are increasingly becoming a crucial topic in marketing with a lot of implications for business. One of the core functions of the central bank of nigeria cbn as enshrined in section 2d of the cbn act 2007 is the promotion of a sound financial system in nigeria. If playback doesnt begin shortly, try restarting your device. The widespread lack of awareness, coupled with other factors in favour of the.
Consumer protection council news latest breaking stories. The consumer protection council cpc is the apex consumer protection agency of the federal government of. Part i establishment of consumer protection council etc. Fccpc is the apex consumer protection agency in nigeria established to improve the wellbeing of the people. Pdf this study examines the protection of nigerian consumers with particular reference to the role of consumer protection council of nigeria. Out of the few that are aware, an even smaller number have an idea of how to enforce such rights. From a legal perspective, the pbor, sticto sensu is not entirely a novel intervention although from consumer protection perspective it appears so as the rights of patients in nigeria are exhaustively covered within the provisions of the prevailing statutes including the 1999 constitution of the federal republic of nigeria, the national.
703 290 355 1060 279 973 1314 1137 400 1137 1046 257 37 876 1019 424 1542 580 1374 452 1276 1523 1120 198 593 902 1472 486 1217 67 1423 1469 1444